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Frequently Asked Questions

  • I already have, and am using, the Myeloma Monitor app. How do I update to the newer version?

Go to the App store from your device and update to the newest version of the app.

  • Is there any way to back up the information I’ve already entered into my Myeloma Monitor before I download the new version?

Yes. Log into your account and go to “My Profile”, click on the “Preferences” section, and click the “Backup Database” button.

  • Will my information automatically transfer over to the updated version or will I have to re-enter everything all over again?

Your information will carry over to an updated version; however, we recommend that you create a backup of the information before updating.

Download the Myeloma Monitor How-to-Guide

For technical support, please email us at [email protected] or call, toll-free, 1-888 798‑5771.